The SYRYN player is designed to support files in MP3, WMA, WAV, APE, FLAC, OGG, and AAC-LC formats. Let's check out what kind of music files are on the SYRYN player.

1. To check the file format of the songs, go to iTunes. When in iTunes, go to your library, then select songs (usually an option towards the left side of the screen). When you see a list of all of your songs in your iTunes look towards the top of the list to where it says Name, Genre, Time, Artist, etc. When you see the word 'Name' right click on the word name and a new menu will pop up. On this menu look for the word 'Kind' and select it so it has a checkmark next to it. Now when you see the list of your songs, look towards the top again where it says Name, Genre, Time, Artist, etc. you should see the word “Kind” in this row. Click once on the word Kind. This will organize your music by file type. Look for the type of files listed underneath the kind column. If it says protected, this music, unfortunately, is protected by Apple, and you won't be able to use it with your SYRYN as it is only compatible with Apple devices that can stream music.

2. We also recommend checking if all the songs are downloaded from the cloud. In your song library in iTunes look towards the top of the screen where you see Name, Kind, Genre, Artist, etc. Right-click on the word name and a new list will come up. Select "Cloud Download". Repeat this step and select "Cloud-Status" as well. Now, look through your song list to see if there are any blue clouds next to your music if there are, then click the clouds to download those songs from the cloud onto your computer.

3. If any music is in any file type other than “Protected AAC” this music can be converted. To convert these files to MP3 (MPEG) format, you will be saving a duplicate copy of the music as another file format. To proceed with this, go to “Edit”, then select “Preferences”. A new window will pop up. Towards the bottom right of this window select the button that says “Import Settings”. After selecting this under the section titled “Import Using”, pick “MP3 Encoder”. Then click OK and click OK again. This step makes it possible to convert songs, and also makes any music you acquire in the future load in MP3 (MPEG) format.

4. After this go into your iTunes library song list and select all of the songs you wish to convert to MP3 format. To select multiple songs, hold down the control key, and while this key is held down click on all of the songs that are not in MP3 format. The songs are selected when they are highlighted in blue.

5. Once all of these songs are selected, go to “File”, then “Convert” then select “Create MP3 version”. It may take a few moments to convert all of this music. Once it is all converted, the songs will be organized by file type in iTunes under the “Kind” column. Now you can select all the songs in MP3 (MPEG) format and copy and paste them onto your SYRYN folder or drag & drop them over onto your SYRYN folder when your SYRYN is plugged into your computer.

6. After the music is finished transferring onto the SYRYN player you may properly eject the SYRYN from the computer and start swimming!

iPod Shuffle Troubleshooting Guide