Now you can try to identify the devices that haven't synced properly with the server.

First, confirm that the affected devices don't contain any data that is only available on those devices. Finding items that only appear on one device may be difficult if you have many items saved. To see the total number of passwords, you can look at the Password Health section on your devices and compare the totals.

More about Password Health

Look for the devices that didn't receive your "Test Password" from the other device.

Example:

You created "Password Phone" and "Password PC," and you see both listed on your PC but not on your phone. Then you know the sync issue is happening on your phone.

To be safe, you can export your data from the device that contains data not visible elsewhere. Then you're ready to import the data later if necessary. If the device with the sync issue is an iOS device or the Safari app, contact us.

Export your data

Import your data

After you've checked, you can de-authorize the affected device—the device that isn't receiving new items—to force a new registration and hopefully fix the sync issue.

Sync your data across devices