If you know the pack was decommissioned at the location you borrowed it from, you must document the root cause of the alert in NMVS Alerts.

Once the root cause is documented the investigation is complete and you may supply the pack.

Contact IMVO for support with this alert if you do not know if the pack was previously decommissioned at the location you borrowed it from.

Please document your alert investigation in NMVS Alerts. You can do this by either:

Logging into your NMVS Alerts account; or
By clicking the link in the alert email that has been sent to your designated email address; or
Email alert.support@imvo.ie or phone IMVO on 01-5715320. Our opening hours are:

Mon to Fri 08:00 – 20:00

Saturday 09:00 – 18:00

Sunday and Public Holidays 11:00 – 18:00

Did you decommission the pack as supplied several times?