Check that you have not scanned the 1D barcode/linear barcode instead of or as well as the 2D barcode. If so, please repeat this scan, covering the 1D barcode with your thumb.

If not, and the product is a prescription-only medicinal product authorised for supply in the EU and has an ATD, please inform IMVO by email alert.support@imvo.ie and include:

-Pack details (name of product or product code, batch ID and serial number) or

-Provide a photo clearly showing the 2D barcode and the human readable text on the pack (product code, batch ID, serial number, expiry date) and date on which the exception was raised

Non-FMD product/EMP/ULM?